[developers] `lkb-bugs' email and LinGO GNATS installation

[Emily M. Bender]

Thanks for looking into this, Stephan. 

A web-based PR system (with an unpublished email address sounds
good to me).  I guess we'd advertise the change on participants
and the lkb list, as well as updating web pages?

Emily

On Thu, Apr 06, 2006 at 03:20:10PM +0200, Stephan Oepen wrote:
> dear all,
> 
> following a system upgrade (performed by CSLI staff), the GNATS problem
> report system for the `lkb-bugs' address has periodically jammed email
> over the past week or so.
> 
> i cannot quite see what goes wrong, but i felt it was high time to put
> that system to rest anyway.  hence i just did the following:
> 
>   - change routing for `lkb-bugs at csli.stanford.edu' to feed straight to
>     `lingo at lingo.stanford.edu' (where in the past this used to go into
>     GNATS first, which in turn relayed to `lingo').
> 
>   - manually re-send pending GNATS messages from the past few days that
>     were not spam.
> 
> besides our current technical issues with GNATS, the main problem with
> the `lkb-bugs' mailing address is a very high incoming spam volume: we
> had effectively given up on active use of the GNATS database, i think,
> because the vast majority of entries are spam.  if we were to set up a
> new ticket system (e.g. a DELPH-IN GNATS or Trac or the like), i think
> we will need to put a human (and possibly automated too) filter between
> incoming email and the PR database; or plain dis-allow email submission
> and require people to file PRs on the web.
> 
> i have heard many nice things about Trac, but hesistated to install it
> for DELPH-IN because it comes with its own wiki.  i am not too keen on
> migrating to another (or a second) wiki, i think.  we use GNATS within
> the LOGON project with good success, and it would be easy setting that
> up for DELPH-IN too.  however, we would need a policy to prevent spam
> from entering the database (LOGON _never_ published its email address
> for PR submission, and most people file on the web anyway).
> 
>                                 what are the opinions on this?  -  oe
> 
> +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
> +++ Universitetet i Oslo (IFI); Boks 1080 Blindern; 0316 Oslo; (+47) 2285 7989
> +++     CSLI Stanford; Ventura Hall; Stanford, CA 94305; (+1 650) 723 0515
> +++       --- oe at csli.stanford.edu; oe at ifi.uio.no; stephan at oepen.net ---
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